Queen's Hospital

Queen's Hospital 2024-05-08 Person 4 5 0

I was treated well by all staff and they put themselves out in anyway to help. Everyone one of them including porters were so nice and respectful. Only moan and it is a moan going into hospital by ambulance had to wait 13 and half hours to put anything into motion. I was released yesterday and on my way out there were three corridors full of people some sitting on the floor some in beds babies crying people moaning in pain - I just couldn’t believe what I was seeing.. Also mention Queens are so understaffed - a nurse I spoke to 2hr journey from Croydon then 12hr shift then home another 2hrs that’s what you call dedication she was brilliant.

MORE STAFF WAITING TIME IN A&E. One patient went to King George Goodmayed and was seen so much quicker than Queens. It would be helpful to keep people waiting an update as sometimes it may be quicker to be seen at King George’s.

Queen's Hospital 2024-05-08 Person 5 5 0

Excellent service

Quicker review

Queen's Hospital 2024-05-08 Person 1 5 0

I spent over 14 hours in A & E. The initial assessment was efficient and I was told I needed a blood test and ECG. I had the blood test and then a CT scan but had to ask repeatedly for the ECG. I estimate that I asked for this over 10 times. I did not see a Dr after my initial assessment. Patients were dumped in the corridor and ignored. I have never seen so many patients self discharge as they were not being treated. This unit has clearly failed. There was a lack of communication. When I eventually saw the Physician associate she could not answer basic questions about my care. I hate to think how someone older and more vulnerable than me would be treated.

Improve staffing levels. Tell patients what is happening. Listen to patients. Have someone take responsibility and not leave this to the overstretched nurses.

Queen's Hospital 2024-05-08 Person 1 5 0

I was ignored. Sat in a and e for hours with no pain relief although I was in agony and begging for it. Was transferred yo gyny where my partner as chucked out although other people had family with them. I didnt get any drinks where or food I was there 24 hours. Dr discharged me although I was bleeding and in pain. No examination All I was offered was 2 paracetamol .i have cancer! Was asking for morphine which ambulance gave me which helped was discharged at 1.40am on my own with no money or coat. Dr said get an uber home in my nightclothes...... a complaint is going to ne made

Everything

Queen's Hospital 2024-05-08 Person 2 5 0

Waited over 15 hours to be seen and was herded from one waiting room to another If they knew that people were going to wait so long they should have given them a time slot the next day to return so that they could get some rest

If you have to wait , better chairs are required so that you can wait in some comfort.

Queen's Hospital 2024-05-08 Person 2 5 0

I had to wait 26 hours and stay overnight. The doctors didn't call anyone in until 10am the next day. Overnight there was zero communication, drink/food provided, an opportunity to be able to get the medication I would usually take in the evening (I am epileptic and have many other health issues such as high blood pressure abd mental health issues I am medicated for)

Lower waiting times, providing food and drink if the wait is long. Or at least having a shop or vending machine in a&e. I was most disgused when the tea lady came round and emphasised to my daughter that the service was only for patients and refused to give her a tea. I am nearly 84 and my daughter is 63. We were both there for 26 hours without access to food and drink overnight.

Queen's Hospital 2024-05-08 Person 2 5 0

Waited Many, many hours through booking in, triage and the rest only finally seeing the specialist required after some very many hours being pushed back on the list despite the urgency of the matter. Finally saw required specialist some 14 hours later. Procedure performed in SDEC and told it would be fine. It WASN'T. Discharged and acute emergency problem continued. Had no choice but to return yesterday. Many hours waiting again. Eventually similar procedure took place on a trolley in Procedure Room. It didn't work. All this took place in open room where people constantly coming and going opening drawers and cupboards for dressings for OTHER patients . NO PRIVACY AT ALL. This room more like a large cupboard. No privacy right through the night solid. Still waiting for bed to become available. No chair could be found at all for patients wife.

The urgency of the matter has not been addressed properly. At 86 years old he should have been prioritized. The very WORST experience ever

Queen's Hospital 2024-05-08 Person 2 5 0

I have had 2 previous admissions through A&E in 2019 &2020 and on both occasions have been treated with efficiency, competence and kindness . I remain grateful to Queens for their help on those occasions. This experience was totally different. When I arrived I was told I would not see a doctor for14 hours. It seemed the new system consisted of sitting on a hard chair in one room for the first night and then graduating to a more comfortable chair for the second night. After two nights in a chair the sister said that as I had done 2 nights in a chair she would find me a bed. Other than routine observations nobody spoke to me or any of the patients around me although some were very distressed. It seemed the wait depended entirely on the time of booking in. Most patients were waiting for investigations for a long time causing congestion in the waiting areas. I appreciate the massive difficulties you are facing at the present time but observing the situation for 48hours it seemed to me as a retired GP that your new system is really not working, is inefficient and probably dangerous for patients.

Ideally reduce the long waiting times which must pose a risk to sick patients. If patients have long waiting times they should at least be checked regularly. In my previous admissions CT scans and other investigations were done very quickly in A&E but certainly this was not happening on this occasion and should be addressed

Queen's Hospital 2024-05-08 Person 1 5 0

Dr Rahman was extremely unprofessional. He refused to do the right investigations for my treatment.

Shorter waiting times

Queen's Hospital 2024-05-08 Person 2 5 0

Doctors and nurses were very good, but completely overwhelmed by the numbers they were expected to process. I was there 24 and a half hours. Persob in next chair was there 28 hours whrn i left. There were 2 doctors. Apparently this is a regular occurrence. It is no wonder staff are leaving. There were so many angry frustrated people and they were doing their best but totally swamped. I sympathised, but the outcome is unacceptable waiting times and staff who have to be hardened and ignore suffering or they could not come to work day after day.

2 doctors for the night shift when there was such a backlog was totally inadequate. The system needs overhauling so that staffing levels are more closely monitored and incentives given to aid recruitment. Information given to patients would help alleviate some of the frustration. Send the Chief Executive to Sir in A and E on a typical night and the situation woukd soon get sorted. It's partly, but not wholly, down to money but reorganisation of the system coukd help. I pitied the staff who battle this hell nightly.